FAQs
Yes..
We do reference them however there may be slight delays due to possible language barriers, also because of the difficulty and cost of enforcement proceedings abroad we would not be able to offer rent warranties.
No..
Even if they are husband and wife, they will need to complete their own individual application form.
We do accept savings but only accept the most recent savings account bank statement so that we can view what the balance is. We will calculate the total rental amount (or their share of the rent) for the length of the tenancy period 6/12 months, then multiply that by 1.2, if the sum is less than the balance on the bank statement this would be acceptable.
No..
We reference guarantors based on financial income, references obtained and credit history.
Yes..
However you can have multiple guarantors covering a share of the rent on one property providing the full rental amount is covered, i.e. If the full rental amount is £500pcm you can have 2 x guarantors covering £250pcm each. The tenancy agreement must be one where they are all jointly and severally liable.
We use the following calculation to assess an applicants affordability.
Tenants – 24 times gross income minus tax
Guarantors – 30 times gross income minus tax
Please be aware you will have access to the rent calculator on our admin site if you are registered with us.
Some applicants do not put all their addresses on the application form; this can in fact mask County Court Judgement’s or a poor credit history (detrimental information). We obtain proof of address (i.e. an original bill, bank statement or official letter), when they are not on the electoral roll at the address given. This enables us to credit check other addresses. Please note if the applicant has opted out on the electoral roll (i.e. ticked the box to confirm that they do not want to receive junk mail) we will require proof of residency.
We will only charge you when we have collected monies for you, if the debt recovery is unsuccessful, you won’t be charged anything.
On any monies we do collect for you, we charge a commission on collection depending on the amount of the debt. Under £1,000 – 9% + VAT, £1,000 – £2,499 7% + VAT, £2,500 – £4,999 5% + VAT, £5,000 or more 4.5% + VAT.
Should you have any tracing requirements that you wish to discuss please contact us on 02392 315193.
No..
This service can be used by any Agent or Landlord
We specialise in rent arrears but we can collect any type of debt, including dilapidations, outstanding client fees etc.
This depends on the applicant’s country of origin, please see below for a basic guide (these are guidelines only);
From the UK – Nothing is required, however we still advise you view and retain two forms of proof of identity (as with all applicants), one of which must be photographic and a passport is always prudent. Viewing a passport in the past has identified anomalies and prevented potential fraudulent applications.
Anywhere outside the UK – If an applicant from outside the UK is eligible to remain in the UK they will have to hold one of the following documents; An application applying for settled/pre-settled status, pre-settled status, settled status/unlimited right to remain, a share code which must be provided to the letting agent/landlord for them to check, an entry clearance.
Our submission deadlines are as follows, the times stated are the times that we need to receive a completed application form by:
1 hour reference- 4pm deadline
24 hour reference- 12pm deadline
48 hour reference- 3pm deadline
Open Banking is a simple and secure way for us to establish income figures, for each bank account supplied, for the last 3 months.
We can supply the applicants predicted monthly income and affordability. We can also cross reference any current rental commitments the applicant may have, with those stated on the application form.
Anything we've missed?
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