Here is what some of our satisfied customers had to say...
“The reason for my email is to say what a delight it has been to deal with someone as helpful and knowledgeable as Vicky(Insurance). She has enabled me to get this matter sorted in a straightforward and hassle free way and I am very thankful for her help. The divide between firms with good customer service and those with terrible customer service is vast and it has been refreshing to deal with a firm from the first category “
“If the service was bad that I received from your company, I would be the first to write and complain so therefore I think it only fair that I should write if I receive outstanding service. And outstanding service is what I received. However, you have a total star in your midst. The level of service, tenacity, effort and focus she put in on my behalf is, I think, almost beyond what most people would have gone in order to secure my business. Her name – Kelly Ellis. Superb service – well done Kelly”
“I use your referencing & Smart Deposit services on all of my properties and have the Collect & Pay on two of my properties. I am very satisfied with all of the services provided, particularly on the Collect & Pay as one of the properties is not local to me & the tenant has been consistently poor at paying the rent on time. It has been such a good experience to know that you have done the chasing up on the tenant to collect the rent. I will definitely be using this service again.”
Just to say that I have recieved your voicemail and thank you for such a prompt response. May I also take this opportunity to compliment the efficiency and friendliness with which FCC Paragon operates.
As I’m in the customer services industry myself I can appreciate how refreshing this is.
Thank goodness for Paragon Advance and the brilliant people therein. I am so very grateful to you. You have saved me potential problems with home office sometime this year if I had decided to accept a tenant with no valid correct BRP Biometric Residence Permit (valid and indate).
Paragon Advance is simply brilliant for private landlord clients!
Thank you Kindly.
“We have used FCC Paragon for our referencing and rent warranties for 15 years – we find their service and products excellent!
Having been a Letting Agent and Landlord for over 25 years, I have found other agents rent warranty products to be complicated and not user friendly. The warranty products provided by FCC provide me with extra security I can rely on when letting, at a very reasonable cost.”